IT Support Specialist
hace 17 horas
Position: Service Desk Analyst
Location: Budapest, Hungary
Work Model: Hybrid (blend of on-site and remote)
Employment Type: Full-time
We are seeking a highly skilled IT Support Specialist with fluent Swedish language skills to join our team in Budapest. As a Service Desk Analyst, you will be responsible for providing top-notch customer service and technical support to our clients.
Key Responsibilities- Technical Support: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
- Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
- Collaboration: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
- Documentation: Maintain accurate records of resolutions for future reference and continuous improvement.
- Incident Management: Manage incidents with an eye on preventing impact on business operations.
- Language Skills: Fluency in Swedish with strong communication skills in English (B2 level or higher).
- Technical Proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management.
- Knowledge of ITSM Tools: Familiarity with HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus.
- ITIL Knowledge: Familiarity with ITIL processes is a strong advantage.
This is an excellent opportunity to work with a dynamic and creative team in a fast-paced environment. You will have the chance to grow your career in IT support while enjoying a competitive salary and a supportive work environment.
What We Offer- Competitive Salary: Excellent compensation package based on your skills and experience.
- Supportive Work Environment: Be part of a friendly and positive atmosphere.
- Career Growth: Get the tools, guidance, and support you need to unlock your full potential.
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