Dutch Customer Service Expert in Bratislava

hace 7 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Title: Dutch Customer Service Expert in Bratislava

About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Dutch Customer Service Expert in Bratislava. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients across the globe.

Responsibilities
- Handle inbound calls from existing and potential customers, providing guidance on orders and troubleshooting technical issues.
- Use cutting-edge diagnostic tools and Excel to help clients resolve technical difficulties.
- Coordinate technician visits or arrange for spare parts delivery to clients in complex cases.
- Proactively discuss and upsell new or existing products, sharing your passion for innovation.
- Educate customers on product features, embodying the values of our brand.

Requirements
- Fluent in written and spoken Dutch (C1) and a good command of English for internal communication.
- Eligible to work and reside in Slovakia.
- Passion for delivering top-notch support via phone, email, or social media.
- Comfortable with MS Office and able to pick up diagnostic tools quickly.
- Ability to handle tasks efficiently and manage multiple priorities in a fast-paced environment.

What We Offer
- Flexible work setup: choose to work remotely or in a hybrid setup (within 50 km of Bratislava).
- Comprehensive training: 3 weeks of fully office-based training to equip you with the skills to succeed.
- Competitive benefits: 5.85 meal voucher/day (117/month), commuting allowance of 50/month, multisport card for fitness and well-being, and performance bonus up to 10% of monthly salary based on KPIs.
- Extra time off: 5 paid personal days annually for emergencies.
- Modern office: enjoy a hybrid work model with access to our brand-new, state-of-the-art offices in Bratislava.

Salary Information
We offer a competitive salary of approximately €25,000 - €35,000 per year, depending on experience and qualifications.

Eligibility
Eligibility to work in Slovakia is required.



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