Dutch Customer Service Ambassador

hace 2 días


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

Company Overview:

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We are Recruit4Work Sl, a leading provider of customer service solutions. Our mission is to deliver exceptional guest experiences and create magical moments for visitors from around the world.

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About the Role:

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We are seeking a highly skilled Dutch-Speaking Customer Service Agent to join our team in Barcelona, Spain. As a key member of our guest experience team, you will be responsible for providing unparalleled support and assistance to Dutch-speaking guests.

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Key Responsibilities:

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  • Serve as the first point of contact for Dutch-speaking guests, addressing inquiries, requests, and concerns promptly and professionally.">">
  • Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.">">
  • Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.">">
  • Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.">">
  • Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau.">">
  • Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.">">
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Your Profile:

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We are looking for someone with fluency in Dutch and English, excellent verbal and written communication skills in both languages, and previous experience in customer service, hospitality, or a related field.

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Benefits:

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We offer a competitive salary of €25,000 - €30,000 per annum, plus a bonus system, referral program, opportunities for career advancement and professional development, and a dynamic and inclusive work environment with a diverse team of colleagues.

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Location:

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The role is based in Barcelona, Spain, offering a unique opportunity to live and work in a vibrant city while being part of a global company.

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What We Offer:

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In addition to a competitive salary and benefits package, we offer the chance to be part of creating magical moments for guests from around the world, flexibility to work shifts, including weekends, evenings, and holidays, as needed, and opportunities for growth and development.

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