IT Support Specialist
hace 3 semanas
About Boomi and Our Mission
At Boomi, we're dedicated to connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform empowers organizations to power the future of business. We're a fast-growing company that values world-class people and industry-leading technology.
Our Culture
We're a team of trailblazers with an entrepreneurial spirit who solve challenging problems, make a real impact, and build something big. We're passionate about creating a workplace that's inclusive, diverse, and rewarding.
Job Summary
We're seeking a highly skilled Support Analyst - IT Service Desk to join our IT Infrastructure team in Barcelona, Spain. As a key member of our team, you'll provide exceptional support to internal and external users, ensuring they have the right technologies in place to succeed.
Key Responsibilities
- Provide end-user technology support in our IT Service Desk operations, engaging with users to understand their needs and drive positive outcomes.
- Manage support delivery, address issues reported to the IT Service Desk, and escalate incidents as needed, ensuring timely and sufficient outage updates.
- Manage all end-user issues related to hardware, software installation and access, and networks, providing recommendations on troubleshooting and technology improvements.
- Develop and maintain relationships with business partners in the regions to promote strong alignment, continuous development, and a focus on increasing customer satisfaction.
- Manage all procedures related to identifying, prioritizing, and resolving incidents and requests, including monitoring, tracking, and coordinating end-user IT issues.
- Maintain effective communication and coordination between internal and external service providers to maintain situational awareness.
- Collaborate with the management team to promote talent development and a positive culture aligned with our corporate values.
- Foster relationships with key customers, infrastructure teams, and end users, becoming a champion of end-user satisfaction.
What We Offer
We're committed to providing a supportive and inclusive work environment that allows our team members to thrive. As a member of our team, you'll have the opportunity to:
- Work with world-class people and industry-leading technology.
- Contribute to the best work of your career while making a significant impact on society.
- Develop your skills and expertise in a fast-paced and dynamic environment.
- Enjoy a competitive compensation and benefits package.
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