Strategic Pursuit Leader Senior Director, Client Growth

hace 3 días


Zaragoza, Zaragoza, España Ntt Data A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Strategic Pursuit Leader Senior Director, Client Growth to join our team. As a key member of our Property Management Service, you will be responsible for assisting guests before, during, and after their stay, dealing with any queries and or problems they have.

**Key Responsibilities**

  • Assisting guests before, during, and after their stay, dealing with any queries and or problems they have.
  • Providing accurate timescales for when the properties will be prepared and ready to receive guests.
  • Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
  • Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
  • Keeping accurate records and ensuring administrative systems are updated.
  • Heading out of the office to meet our homeowners, assist guests or perform property spot checks.

**Requirements**

  • An enthusiastic, friendly, and welcoming team player with previous customer service experience.
  • Strong organisational skills, and able to run the administration of our property portfolio to a high standard.
  • A resilient character capable of successfully dealing with challenges and achieving positive resolutions.
  • Outstanding attention to detail, communication, and comfortable setting expectations.
  • Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities.

**What We Offer**

  • A competitive salary and benefits package.
  • A day off for your or a loved one's birthday.
  • £500 paid towards a holiday of your choice.
  • A paid day to volunteer with a charity of your choice.
  • Friends and family discount scheme.
  • Life assurance for your peace of mind.
  • Social clubs - whether you're into pets, fitness, gardening, sustainability, or nutrition, there's something for everyone.
  • Great social events - we are well known for our Christmas parties.

**About Us**

We're Travel Chapter – the holiday home people – and we're on a mission to showcase great places to stay in the UK.



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