Strategic Pursuit Leader Senior Director, Client Growth
hace 3 días
**Job Summary**
We are seeking a highly skilled and experienced Strategic Pursuit Leader Senior Director, Client Growth to join our team. As a key member of our Property Management Service, you will be responsible for assisting guests before, during, and after their stay, dealing with any queries and or problems they have.
**Key Responsibilities**
- Assisting guests before, during, and after their stay, dealing with any queries and or problems they have.
- Providing accurate timescales for when the properties will be prepared and ready to receive guests.
- Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
- Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
- Keeping accurate records and ensuring administrative systems are updated.
- Heading out of the office to meet our homeowners, assist guests or perform property spot checks.
**Requirements**
- An enthusiastic, friendly, and welcoming team player with previous customer service experience.
- Strong organisational skills, and able to run the administration of our property portfolio to a high standard.
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions.
- Outstanding attention to detail, communication, and comfortable setting expectations.
- Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities.
**What We Offer**
- A competitive salary and benefits package.
- A day off for your or a loved one's birthday.
- £500 paid towards a holiday of your choice.
- A paid day to volunteer with a charity of your choice.
- Friends and family discount scheme.
- Life assurance for your peace of mind.
- Social clubs - whether you're into pets, fitness, gardening, sustainability, or nutrition, there's something for everyone.
- Great social events - we are well known for our Christmas parties.
**About Us**
We're Travel Chapter – the holiday home people – and we're on a mission to showcase great places to stay in the UK.
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