Customer Care

hace 4 semanas


La Coruña, La Coruña, España Mytheresa A tiempo completo

Job Summary

We are seeking a highly skilled Customer Care & Fashion Advisor to join our US English late shift team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.

Key Responsibilities

  • Provide advisory and support services to clients concerning the order process.
  • Answer customer requests via phone calls and emails.
  • Offer best-in-class customer service based on a deep understanding of e-commerce business.
  • Continuously improve internal processes.
  • Coordinate with cross-functional teams to troubleshoot product/customer related issues.

Requirements
  • Excellent verbal and written knowledge of US English at native level.
  • First experience in customer care or service-oriented industry.
  • Conscientiousness when dealing with customer data.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills and time management.
  • Working computer skills required (MS-Office).
  • Experience with ticketing systems preferred.

What We Offer
  • Up to 32 days of holiday, depending on length of service.
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language & e-learning courses.
  • Staff discount.
  • Flexible remuneration benefits (ticket restaurant, transport and child care).
  • Discounted membership for selected sports platforms & gyms.
  • Private health insurance.
  • Individual support on mental health & well-being.

About Us

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.


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