Customer Service Representative
hace 1 semana
Job Description
In this role, you will be responsible for managing accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment. You will provide telephone customer service regarding the company's services and/or products, evaluate and resolve customer complaints professionally and tactfully, and act as the principal liaison with sales for assigned customers.
Responsibilities
- Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
- Provide telephone customer service regarding the company's services and/or products.
- Evaluate and resolve customer complaints professionally and tactfully.
- Act as the principal liaison with sales for assigned customers.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Liaise with Credit Control/Finance to resolve all invoice queries.
- Proactively communicate supply chain issues and provide alternatives.
- Promote a coordinated approach within the Customer Services team and provide cover for other team members in their absence.
Requirements
- High School Diploma or equivalent required; University Degree is welcome or knowledge gained through experience.
- Experience using an in-house database package and MS Office and/or Google Suite is required.
- Fluency in Spanish and English is a must; any additional European language is a benefit.
- Good written, verbal, and telephone communication skills.
- Good data entry and organizational skills; detail-oriented with good follow-up skills.
- Able to effectively manage many priorities and issues.
- Customer service experience, preferably within a business-to-business environment.
- Experience liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
- Experience liaising with customers/internal departments located outside Spain would be an advantage.
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.
Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience.
Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive — we employ approximately 35,000 employees in more than 50 countries.
Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
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