Customer Service Representative
hace 3 horas
Avery Dennison Corporation is a global leader in materials science and digital identification solutions. We provide innovative branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and advance sustainability.
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our high-performing team in Alvedro, Spain. As a key member of our customer service team, you will be responsible for managing accounts, processing orders, and providing exceptional customer service.
Key Responsibilities:
- Manage accounts in terms of order processing, order follow-up, pricing integrity, and on-time deliveries
- Provide telephone customer service regarding the company's services and/or products
- Evaluate and resolve customer complaints professionally and tactfully
- Act as the principal liaison with sales for assigned customers
- Coordinate with Logistics and Operations on capacity planning and scheduling
- Liaise with Credit Control/Finance to resolve all invoice queries
- Proactively communicate supply chain issues and provide alternatives
- Promote a coordinated approach within the Customer Services team and provide cover for other team members in their absence
Requirements:
- High School Diploma or equivalent required
- University Degree is welcome or knowledge gained through experience
- Experience of using an in-house database package and MS Office and/or Google Suite is required
- Fluency in Spanish and English is a must; any additional European language is a benefit
- Good written, verbal, and telephone communication skills
- Good data entry and organizational skills
- Detail-oriented and good follow-up skills
- Able to effectively manage many priorities and issues
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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