Customer Service Representative

hace 4 semanas


La Coruña, La Coruña, España Avery Dennison A tiempo completo

About the Role
Avery Dennison Corporation is seeking a highly skilled Customer Service Representative to join our team in Spain. As a key member of our customer-facing team, you will be responsible for managing accounts, processing orders, and providing exceptional customer service.

Key Responsibilities
• Manage accounts in terms of order processing, order follow-up, pricing integrity, and on-time deliveries
• Provide telephone customer service regarding the company's services and/or products
• Evaluate and resolve customer complaints professionally and tactfully
• Serve as the principal liaison with sales for assigned customers
• Coordinate with Logistics and Operations on capacity planning and scheduling
• Liaise with Credit Control/Finance to resolve all invoice queries
• Proactively communicate supply chain issues and provide alternatives
• Promote a coordinated approach within the Customer Services team and provide cover for other team members in their absence

Requirements
• High School Diploma or equivalent required
• University Degree is welcome or knowledge gained through experience
• Experience of using an in-house database package and MS Office and/or Google Suite is required
• Fluency in Spanish and English is a must; any additional European language is a benefit
• Good written, verbal, and telephone communication skills
• Good data entry and organizational skills; detail-oriented with good follow-up skills
• Able to effectively manage many priorities and issues
• Customer service experience, preferably within a business-to-business environment
• Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage
• Experience of liaising with customers/internal departments located outside Spain would be an advantage

About Avery Dennison
Avery Dennison Corporation is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.



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