Customer Service Representative
hace 4 semanas
Job Description
In this high-impact role as Customer Service Representative - Spain, you will be part of our high-performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.
Your Mission
Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment. Provide telephone customer service regarding the company's services and/or products. Evaluate and resolve customer complaints professionally and tactfully. Act as the principal liaison with sales for assigned customers. Coordinate with Logistics and Operations on capacity planning and scheduling. Liaise with Credit Control/Finance to resolve all invoice queries. Proactively communicate supply chain issues and provide alternatives. Promote a coordinated approach within the Customer Services team and provide cover for other team members in their absence.
Qualifications
High School Diploma or equivalent required; University Degree is welcome or knowledge gained through experience. Experience using an in-house database package and MS Office and/or Google Suite is required. Fluency in Spanish and English is a must; any additional European language is a benefit. Good written, verbal, and telephone communication skills. Good data entry and organizational skills; detail-oriented with good follow-up skills. Able to effectively manage many priorities and issues. Customer service experience, preferably within a business-to-business environment. Experience liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. Experience liaising with customers/internal departments located outside Spain would be an advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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