Customer Experience Specialist

hace 2 semanas


La Coruña, La Coruña, España Avery Dennison A tiempo completo

Job Title: Customer Service Representative

Company Overview: Avery Dennison Corporation is a global leader in materials science and digital identification solutions, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, and better connect brands and consumers.

Job Summary: We are seeking a Customer Service Representative to join our high-performing team in Alvedro, Spain. As a key member of our Customer Service team, you will be responsible for managing accounts, processing orders, and providing exceptional customer service to our clients.

Key Responsibilities:

  1. Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
  2. Provide telephone customer service regarding the company's services and/or products.
  3. Evaluate and resolve customer complaints professionally and tactfully.
  4. Act as the principal liaison with sales for assigned customers.
  5. Coordinate with Logistics and Operations on capacity planning and scheduling.
  6. Liaise with Credit Control/Finance to resolve all invoice queries.
  7. Proactively communicate supply chain issues and provide alternatives.
  8. Promote a coordinated approach within the Customer Services team and provide cover for other team members in their absence.

Requirements:
  • High School Diploma or equivalent required; University Degree is welcome or knowledge gained through experience.
  • Experience using an in-house database package and MS Office and/or Google Suite is required.
  • Fluency in Spanish and English is a must; any additional European language is a benefit.
  • Good written, verbal, and telephone communication skills.
  • Good data entry and organizational skills; detail-oriented with good follow-up skills.
  • Able to effectively manage many priorities and issues.
  • Customer service experience, preferably within a business-to-business environment.

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