Web Operations Specialist
hace 2 semanas
Job Summary
The Web Operations & Loyalty Program Specialist will play a key role in ensuring the seamless execution and optimization of our loyalty programs. This involves setting up and managing promotional activities on our dedicated loyalty platform, coordinating with various stakeholders to gather program requirements, and ensuring the flawless functioning of all loyalty promotions.
Key Responsibilities
- Ensuring the correct setup and operation of all loyalty promotions for customers.
- Coordinating with stakeholders to collect and refine loyalty program requirements.
- Setting up and managing loyalty promotions on the dedicated platform.
- Collaborating with the user experience, web marketing, and customer care teams to optimize the loyal customer experience.
- Innovating and evolving loyalty functionalities and promotions.
- Help setting up non-loyalty promotions on Salesforce Commerce Cloud including customer group management, campaign setup and banner placements based on need.
About Us
At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in Guess is aware of the fact that everyone contributes to progress and makes the company grow.
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