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Customer Care Representative Italian
hace 1 semana
**Customer Care Representative - Italian Speaker**
Ria Money Transfer is seeking an enthusiastic and dedicated **Italian Speaker Customer Care Representative **to join our team in Madrid, Spain. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.
**Responsibilities**:
- Listen actively to customers, empathize with their concerns, and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations based on customer needs.
**Qualifications**:
- High school diploma or equivalent (college education preferred).
- Minimum of 1-2 years of experience in customer service or call center roles.
- Proficiency in MS Office and internet navigation.
- Strong verbal and written communication skills.
- Ability to work flexible schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.
- Fluent in Italian **; **additional languages are is a huge plus.
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