Customer Service Representative
hace 1 mes
**Work Schedule**
Standard Office Hours (40/wk)
**Environmental Conditions**
Office
Join Thermo Fisher Scientific as a Customer Service Representative II and contribute to our mission of improving global health and safety. Your work will be valued and celebrated in a collaborative and innovative environment.
**Responsibilities**:
- Adhere strictly to SOPs (Standard Operating Procedures), SLAs (Service Level Agreements), and departmental training guidelines.
- Manage customer interactions flawlessly, providing timely, courteous, and professional responses to orders, inquiries, complaints, and other needs through various communication channels.
- Identify and assess customers' needs to achieve outstanding happiness and direct activities to appropriate departments.
- Build balanced relationships of trust through open and interactive communication.
- Collaborate on assignments/projects as part of a team, extending beyond local areas.
- Address and resolve customer inquiries and complaints independently.
- Maintain daily customer service reports with accuracy.
- Inform customers about deals and promotions.
- Coordinate responses to Public and Private Tenders, ensuring timely and relevant information collation, and liaise with internal departments to provide necessary input.
- Respect established timetables to ensure uninterrupted phone service from 8 am to 5 pm.
- Handle interactions with carriers and suppliers efficiently.
- Perform general office or reception duties as required.
- Other duties as needed, which may vary without changing the general character of the duties or level of responsibility.
**Minimum Qualifications**:
- Proven experience in similar administrative roles.
- Competence with the Microsoft Office suite.
- Ability to work effectively in a team and under pressure.
- Excellent time management skills.
- Good interpersonal and communication skills in English.
**It will be valued**:
- Proficiency in Portuguese.
**Employee Benefits**:
- According to Company Guidelines.
You will be one of our 70,000 outstanding individuals who has an unusual story to share. Join us and be part of our outstanding mission—enabling our customers to make the world healthier, cleaner, and safer
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