Customer Service Representative

hace 1 semana

Jerez, Cádiz, España Mass Markets A tiempo completo

Job Summary

Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication and customer service skills, with a strong ability to build sustainable relationships and engage customers.

Key Responsibilities

  1. Conduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information.
  2. Collect information about client demographics, preferences, wants, and purchasing habits in order to identify potential markets and factors influencing product demand.
  3. Compile, record, and encode information from interviews and surveys.
  4. Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing data.
  5. Explain the survey's aims and processes to interviewees.
  6. Identify and rectify inconsistencies in the interviewees' responses.
  7. Identify and report any issues with acquiring accurate data.
  8. Build sustainable relationships and engage customers by taking the extra mile.
  9. Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.
  10. Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.

Candidate Qualifications

  1. Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.
  2. Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.
  3. Good reading comprehension: Ability to understand and interpret survey scripts, questionnaires, and participant responses accurately.

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