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Customer Service Representative
hace 2 meses
Job Summary
MCI, a leading Business Process Outsourcing (BPO) company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for conducting outbound calls to potential customers and gathering data and insights through surveys and interviews.
Key Responsibilities:
- Conduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information.
- Collect information about client demographics, preferences, wants, and purchasing habits to identify potential markets and factors influencing product demand.
- Compile, record, and encode information from interviews and surveys.
- Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires.
- Explain the survey's aims and processes to interviewees.
- Identify and rectify inconsistencies in the interviewees' responses.
- Identify and report any issues with acquiring accurate data.
- Build sustainable relationships and engage customers by taking the extra mile.
- Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.
- Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.
Candidate Qualifications:
- Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.
- Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.
