Customer Service Representative
hace 4 semanas
El Pollo Loco Service Team Member Job Description
Job Summary:
We are seeking a highly motivated and customer-focused Service Team Member to join our team at El Pollo Loco. As a Service Team Member, you will be responsible for providing exceptional customer service, preparing food items, and maintaining a clean and safe environment.
Key Responsibilities:
- Provide excellent customer service by greeting and assisting customers with their orders in a friendly and helpful manner.
- Prepare food items in strict compliance with company recipes and procedures, including the preparation of various menu items, shredding chicken, and preparing salsa/dressing.
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
- Apply suggestive selling techniques to complete the customer experience and increase sales.
- Handle payment and cash transactions accurately and professionally, following all El Pollo Loco cash handling policies and procedures.
- Maintain a clean and safe environment by following all food safety, food rotation, and sanitation policies and procedures.
Requirements:
- Ability to work collaboratively with restaurant team members and management to achieve operational goals.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
- Competitive pay (starting at $20 per hour).
- No late-night hours.
- Meal discounts.
- Excellent career growth potential (we promote from within).
- Flexible scheduling: full-time or part-time hours.
- Medical, dental, and vision insurance.
- Flexible spending account.
- 401(k) plan with match and immediate vesting (must be at least 21 to participate).
- Employee assistance programs.
- Discounts on theme parks, movie tickets, sports events, hotels, and more.
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