Customer Service Representative

hace 4 semanas


Jerez, Cádiz, España El Pollo Loco A tiempo completo

El Pollo Loco Service Team Member Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Service Team Member to join our team at El Pollo Loco. As a Service Team Member, you will be responsible for providing exceptional customer service, preparing food items, and maintaining a clean and safe environment.

Key Responsibilities:

  • Provide excellent customer service by greeting and assisting customers with their orders in a friendly and helpful manner.
  • Prepare food items in strict compliance with company recipes and procedures, including the preparation of various menu items, shredding chicken, and preparing salsa/dressing.
  • Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
  • Apply suggestive selling techniques to complete the customer experience and increase sales.
  • Handle payment and cash transactions accurately and professionally, following all El Pollo Loco cash handling policies and procedures.
  • Maintain a clean and safe environment by following all food safety, food rotation, and sanitation policies and procedures.

Requirements:

  • Ability to work collaboratively with restaurant team members and management to achieve operational goals.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

What We Offer:

  • Competitive pay (starting at $20 per hour).
  • No late-night hours.
  • Meal discounts.
  • Excellent career growth potential (we promote from within).
  • Flexible scheduling: full-time or part-time hours.
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • 401(k) plan with match and immediate vesting (must be at least 21 to participate).
  • Employee assistance programs.
  • Discounts on theme parks, movie tickets, sports events, hotels, and more.


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