Resort Operations Director

hace 1 mes

Jerez, Cádiz, España Jet2 Limited A tiempo completo

About the Role:

We are seeking a highly skilled Resort Operations Director to join our Management Team at Jet2 Limited. This is an exciting opportunity to take on a senior role in managing our resort operations in Southern Spain, ensuring exceptional customer service and delivering outstanding holiday experiences for our customers.

Key Responsibilities:

  • Manage the planning, budgeting, and delivery of the Jet2holidays service across Jerez and Costa De La Luz, producing strong performance and results.
  • Collaborate with local agents, transfer providers, hoteliers, and senior UK stakeholders to achieve set KPIs, ensuring company policies, procedures, and service level agreements are met.
  • Manage costs and deliver against your budget and customer service metrics.
  • Demonstrate effective leadership and take responsibility for managing all operational disruption, including in-destination crisis situations, flight programme delays, and customer escalations.
  • Manage the performance of your team by hosting scheduled in-person and virtual team meetings, delivering training to new and existing members of your team, and holding individual monthly 1-1 performance and welfare meetings.
  • Propose key business decisions in the destination using available MI, analyzing trends, and utilizing your local destination knowledge.
  • Monitor, manage, and report operational disruption which impacts the customers' Jet2holiday experience, including building works, local events, and industrial action.

Your Benefits:

  • Local employment contract
  • Competitive salary (£55,000 - £65,000 per annum) + annual pay review
  • Discretionary management bonus scheme
  • Monthly Car Allowance
  • Coaching, development & career progression across Jet2.Com & Jet2holidays
  • 45 days holiday entitlement per annum (including Public Holidays)
  • 3 x salary life assurance
  • Colleague discounts on Jet2holidays and Jet2.Com holidays and flights
  • Recommend a Friend bonus scheme

What We Offer:

At Jet2 Limited, we offer a supportive and dynamic work environment, where you can grow and develop your skills. Our Resort Operations Directors play a vital part in shaping the success of our resort operations, and we're committed to supporting their careers every step of the way.

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