Resort Manager

hace 1 semana

Jerez de la Frontera, España Jet2.com and Jet2holidays A tiempo completo

Permanent Intermittent
- 40 Hours

**Salary**
- Excellent

**Country**
- SPAIN

**What you will be doing...**

**Join our award-winning Management Team at **_Jet2holidays_** and create memories for our all-important customers during their well-deserved holiday**

As we grow our operation and launch**_ Jet2holidays_** to **Jerez and** **Costa de la Luz,** we have a fantastic opportunity to join our team**_ _**as a **Resort Manager. **As one of our valued **Resort Managers, **you will play a vital part in managing our operation in **Southern Spain**_. _**You**_ _**will hold the most senior position in destination, coaching, developing and overseeing your team of **Customer** Helper -Representatives **in the **resort** and **airport** operations. You will ensure your team are delivering outstanding customer service and enhancing our customers holiday experience. You will **work as one team** with internal & external suppliers and stakeholders to **take responsibility for** your teams' performance using **Management Information (MI)** and our in-house **digital systems.**

**What can we offer you?**
We offer our valued colleagues a range of benefits including:
- Local employment contract
- Competitive salary, with annual pay review
- Discretionary management bonus scheme
- Monthly Car Allowance
- ** 45** days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Recommend a Friend bonus scheme

**What will you do in the role?**
Reporting into the **Regional Manager **who is based remotely, you will have overall responsibility for managing the **planning, budgeting** and **delivery **of
the **_Jet2holidays _**service across **_Jerez and Costa De La Luz_**, producing strong** performance **and** results ensuring you**:

- ** Collaborate **with our **local agents, transfer providers, hoteliers** and** senior UK stakeholders** to achieve set **KPIs **ensuring company **policies**, **procedures** and service level agreements **are met**.**:

- ** Managing costs **and** delivering** against your **budget **and **customer service metrics**.
- Demonstrating effective leadership and taking responsibility for managing all **operational disruption**, including in **destination crisis situations, flight programme delays** and **customer escalations.**:

- Manage the** performance of your team **by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings.
- Propose **key business decisions **in the destination using **available MI, analysing trends **as well as utilising your **local destination knowledge.**
- **Monitoring, managing and reporting operational disruption **which impacts the** **customers** **_Jet2holiday experience _**including building works, local events and industrial action.
- ** Leading by example **displaying role model behaviours and company values in managing and delivering your operation.

**What will I need?**

As we employ on **local employment contracts**, you will already hold the full **r**ight to work documentation **required for **Spain**_._ Due to the level of travel required in the role, you will be required to hold a full and valid **driving licence **and have** your own car**. Business Travel expenses are reimbursed.

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- In Resort

**Business Area**
- Jet2holidays

**Team**
- Overseas

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