Customer Service Representative

hace 3 semanas


Jerez, Cádiz, España Marand Resort & Spa A tiempo completo

Job Summary

Welcome customers to Marand Resort & Spa and ensure they are being taken care of by our wait staff. Maintain a professional demeanor at all times, as you are the first point of contact for our guests.

Key Responsibilities

  • Provide exceptional service to our guests, ensuring their needs are met and exceeded.
  • Generate accurate reports, update them, and submit them before the end of your shift.
  • Verify bills to ensure the correct amount is displayed and print them out.
  • Answer customer inquiries regarding billed items.
  • Record totaled amounts, including expenses, in our database.
  • Process credit and debit card payments and ensure customers sign receipts.
  • Assist wait staff during peak hours by packing takeaways and leftovers.
  • Monitor inventory and ensure restaurant supplies are ordered on time.
  • Count cash in the register at the end of each shift and ensure it tallies.
  • Ensure sufficient change is available at the beginning of each day.
  • Post charges against customers' accounts and follow up with them for payments.
  • Respond to customer inquiries promptly and accurately.

Requirements

Candidate must possess at least a Vocational/Short Course Certificate in Food & Beverage Services Management or equivalent.

Preferably with 1 year of working experience in the related field.

Must be trustworthy and hardworking.

Benefits

  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Paid training
  • Staff meals provided


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