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Customer Service Representative
hace 2 meses
Job Summary:
MCI is seeking a highly motivated and customer-focused Customer Service Representative to support our commercial and public sector clients. As a key member of our team, you will be responsible for providing exceptional customer service, technical support, and sales interactions to customers across the country.
Key Responsibilities:
- Handle inbound and outbound customer contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues in a prompt and efficient manner
- Utilize our systems and technology to complete account management tasks and accurately document customer claims
- Follow all required scripts, policies, and procedures to ensure compliance and quality service
- Utilize our knowledge base and training to accurately answer customer questions and provide solutions
- Comply with requirements surrounding confidential information and personal data
- Escalate customer issues to the managerial team as needed and ensure first call resolution through problem solving and effective call handling
- Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Requirements:
To be successful in this role, you will need to be a positive, driven, and confident individual with excellent communication and problem-solving skills. You will be highly motivated, energetic, and dedicated to providing exceptional customer service and support.
