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Customer Service Representative
hace 2 meses
Job Summary
Mass Markets is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and selling new products and services to our clients.
Key Responsibilities
- Handle inbound and outbound customer contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues in a fair and efficient manner.
- Utilize systems and technology to complete account management tasks and accurately document and process customer claims.
- Follow all required scripts, policies, and procedures to ensure compliance and quality service.
- Utilize knowledge base and training to accurately answer customer questions and provide solutions to customer issues.
- Comply with requirements surrounding confidential information and personal information.
- Escalate customer issues with the managerial team as necessary.
- Ensure first call resolution through problem-solving and effective call handling.
- Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes.
- Adhere to all attendance and work schedule requirements.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Experience with data-entry utilizing a computer.
About Mass Markets
Mass Markets is a leading provider of customer service and sales solutions to commercial and public sector clients. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
