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Customer Service Representative
hace 2 meses
Job Type: Full Time; Graveyard Shift
Job Summary:
We are seeking a highly motivated and dedicated Customer Service Representative to join our team at MCI. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.
Key Responsibilities:
- Customer Contact: Initiate contact with customers who have overdue accounts through inbound and outbound calls.
- Account Analysis: Review and analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.
- Negotiation: Engage in professional and empathetic negotiations to collect outstanding debts while maintaining customer satisfaction.
- Payment Processing: Process and set up payment arrangements as appropriate, adhering to company policies and procedures.
- Documentation: Maintain accurate and detailed records of customer interactions, payment agreements, and relevant information in the database.
- Compliance: Ensure full compliance with all state and federal regulations, as well as company policies, in the collections process.
- Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering solutions to prevent future delinquencies.
- Reporting: Generate and submit regular reports on collections activities and account statuses to the management team.
- Training: Stay updated on industry trends, company policies, and collection techniques through ongoing training and development programs.
- Targets and Goals: Meet or exceed monthly and quarterly collection targets while maintaining a high level of professionalism.
Requirements:
- Must be 18 years of age or older
- High school diploma or equivalent
- Minimum of 6 months of experience in collections or billing is required
- Strong understanding of billing and collection processes
- Outstanding communication and interpersonal skills
- Ability to handle difficult customer interactions with empathy and professionalism
- Proficiency in using computer systems and familiarity with collection software
- The ability to type swiftly and accurately (45+ words a minute)
- Strong attention to detail
- Excellent organizational, written, and oral communication skills
- Excellent negotiation and problem-solving skills
- Goal-oriented with a strong desire to achieve targets
