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Customer Service Representative
hace 2 meses
Job Summary:
Mci is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.
Key Responsibilities:
- Handle inbound and outbound customer contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner
- Utilize systems and technology to complete account management tasks and accurately document customer interactions
- Follow all required scripts, policies, and procedures to ensure compliance and quality service
- Utilize knowledge base and training to accurately answer customer questions and provide solutions
- Comply with requirements surrounding confidential information and personal data
- Escalate customer issues to managerial team as needed and ensure first call resolution
- Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer contacts simultaneously
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Training and development programs to enhance skills and knowledge
- A dynamic and supportive work environment
Language: English (en-US)