Customer Service Representative with Spanish and English Fluency
hace 1 semana
We are seeking a highly skilled Customer Service Representative to join our team at CPM International. As a key member of our Internal Customer Service team, you will be responsible for fostering strong relationships with our clients through exceptional customer service, sales, and technical support solutions.
Key Responsibilities:
- Ensure the highest standard of calls, follow-ups, and communication across all channels
- Efficiently handle multiple tasks and systems in a fast-paced environment
- Make outbound calls to potential patients, offering Free Visits in designated countries
- Handle customer issues and escalations
- Prospect for and respond to incoming leads to meet or exceed sales quotas
- Identify trends, weaknesses, and solutions to enhance the customer journey and train team members
Requirements:
- A fluent level of Spanish with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
We offer a competitive salary of €18,000 and a temporary contract until 10th of February with a 1-month probation period. If you are a motivated and customer-focused individual, please submit your application.
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