Customer Service Representative with Spanish and English Fluency

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at CPM International. As a key member of our Internal Customer Service team, you will be responsible for fostering strong relationships with our clients through exceptional customer service, sales, and technical support solutions.

Key Responsibilities:

  • Ensure the highest standard of calls, follow-ups, and communication across all channels
  • Efficiently handle multiple tasks and systems in a fast-paced environment
  • Make outbound calls to potential patients, offering Free Visits in designated countries
  • Handle customer issues and escalations
  • Prospect for and respond to incoming leads to meet or exceed sales quotas
  • Identify trends, weaknesses, and solutions to enhance the customer journey and train team members

Requirements:

  • A fluent level of Spanish with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

We offer a competitive salary of €18,000 and a temporary contract until 10th of February with a 1-month probation period. If you are a motivated and customer-focused individual, please submit your application.



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