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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at D-Edge Hospitality Solutions. As a key member of our Customer Service department, you will be responsible for providing technical assistance and support to our clients, ensuring their seamless experience with our D-Edge Suite of products.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels
  • Investigate and resolve customer issues in a timely and professional manner
  • Proactively create and manage cases in Salesforce, escalating complex issues to higher levels when necessary
  • Train and mentor junior colleagues to enhance their knowledge and skills
  • Participate in weekend rotations, working with the weekend team to ensure 24/7 support coverage
Requirements
  • Fluent in French and English, with excellent communication and interpersonal skills
  • Ability to work effectively in a team environment, with a high sense of customer relationship
  • Technical expertise in related computer applications, with a strong understanding of B2B technology
  • Ability to react calmly and effectively in emergency situations
  • Experience working with B2B technology companies or hotels, with a strong understanding of the hospitality industry
What We Offer
  • Remote-friendly work environment, with the option to work from home several days a week
  • Meal allowance and health insurance
  • Accor Employee Card, offering discounts on hotel bookings
  • Participation in internal events, including the D-Convention and D-Summer Party
Recruitment Process
  • Telephone interview with Talent Acquisition Manager
  • First interview with the Head of Technical Support
  • Second interview with Chief Client Service Officer