Store Director
hace 1 semana
About RIMOWA
RIMOWA is a luxury travel brand that has been redefining mobility since 1898. With a rich history of creating thoughtful tools for discerning travelers, the brand is dedicated to developing unique products that balance luxury and functionality. As a member of the LVMH Group, RIMOWA is committed to innovation and craftsmanship.
The Opportunity
We are seeking a Store Director to lead our Flagship Store in Madrid. As a key member of our team, you will be responsible for driving business excellence, leading a high-performing team, and delivering exceptional customer experiences.
Key Responsibilities
- Luxury Elevation & Retail Excellence
- Implement strategies to elevate the luxury customer experience and achieve outstanding business results.
- Leadership & Team Development
- Build, manage, and develop a high-performing team dedicated to excellence.
- Operational Mastery
- Oversee flawless store operations, collaborating closely with HQ.
- VIP Client Management
- Ensure customer service exceeds expectations at every touchpoint.
- Cultivate loyalty and develop a loyal customer base using advanced CRM tools.
- Business Development & Performance
- Drive sales performance, monitor KPIs, and implement strategic improvements.
- Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards.
- Team Leadership
- Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
- Attract, recruit, and develop top talent in the industry.
- Operational Excellence
- Ensure seamless daily operations and effective cost control.
- Complete necessary paperwork and reporting accurately and on time.
Requirements
- Minimum 10 years' experience in luxury retail.
- Proven track record in managing a high-traffic store as a Store Manager.
- Excellent interpersonal skills, effective communication, and strong leadership skills.
- Ability to interact with clients in a sophisticated manner.
- Proficiency with digital tools and POS systems.
- Higher Education Degree or University degree in a related field.
- Fluency in Spanish and English; additional languages are a plus.
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