Store Director

hace 1 semana

Madrid, Madrid, España Louis Vuitton A tiempo completo

About the Role
This is an exciting opportunity for a determined individual who wants to be part of the world's number 1 luxury brand. Reporting to the Managing Director, you will drive business growth through demonstrating strong sales, driving Clienteling, operational management, team motivation, and exemplary standards of personal grooming.

Key Responsibilities
• Develop the business, maintaining leadership in the market
• Optimize the store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses, promote new products, in line with overall company objectives and policies.
• Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement.
• Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements.

Store Operations
• Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures.
• Ensure Louis Vuitton standards are applied and always maintained across the store in the presentation/merchandising, customer service, and back-office activities (stock, administration, other services).
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations.

Specific Responsibilities
• Store security and health and safety issues management.
• External supplier relationship and contracts management.
• Optimization of store offer to achieve business objectives.
• Cost control and budgets/results reporting.

Team Management
• Provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives.
• Ensure training program is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
• Supervise recruitment, evaluation, and development of the store team, including active coaching of direct report/s, maximizing individual potential, and ensuring succession plans in place for key positions.

Brand Ambassador
• Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image.
• Represent the brand in all public/store events and activities, to promote LV image, brand, and products.

Requirements
• Experienced retailer or manager with at least 8 years' experience, with a strong sense of customer service.
• Exceptional high standards, knowledge/understanding of the luxury sector and LVMH's image.
• Proactive, results-driven individual, demonstrating initiative and commercial creativity.
• Good communication and networking skills, able to build good professional working relationships.
• Strong management skills and ability to lead a team, with strong organizational and coaching skills.
• Ability to work under pressure and prioritize, driving business improvements and delivering objectives.
• Good reporting and analytical skills, computer literacy.

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