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hace 2 meses
**About RIMOWA**
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.
**Our Vision**
We believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. We are seeking a talented individual to join our team as a Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design.
**Key Responsibilities**
- **Drive Business Excellence**: Implement strategies to elevate the luxury customer experience and achieve outstanding business results.
- **Lead and Inspire**: Build, manage, and develop a high-performing team dedicated to excellence.
- **Operational Mastery**: Oversee flawless store operations, collaborating closely with HQ.
- **VIP Client Management**: Ensure exceptional service exceeds expectations at every touchpoint.
- **Cultivate Loyalty**: Develop and maintain a loyal customer base using advanced CRM tools.
- **Brand Ambassador**: Strengthen relationships with VIP clients and manage PR engagements.
- **Business Development & Performance**: Maximize sales performance, monitor KPIs, and implement strategic improvements.
- **Team Leadership**: Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
- **Client Care Excellence**: Manage client care services, optimizing processes for repairs, warranties, and exchanges.
- **Operational Excellence**: Ensure smooth daily operations and effective cost control.
**Requirements**
- Minimum 10 years' experience, preferably in luxury retail.
- Proven track record in managing a high-traffic store as a Store Manager.
- Excellent interpersonal skills: effective communication both verbally and in writing.
