Store Director

hace 2 semanas

Madrid, Madrid, España Tiffany & Co. A tiempo completo
Job Title: Store Manager

At Tiffany & Co., we are seeking a highly skilled and experienced Store Manager to lead our sales, operations, and security teams to achieve exceptional results and deliver an unparalleled customer experience.

Key Responsibilities:
  • Lead and develop a high-performing team to meet and exceed sales plans and elevate the Tiffany store experience.
  • Build relationships with internal and external clients, providing mentorship, coaching, and guidance to ensure unsurpassed customer service.
  • Manage an efficient back-of-house operation, ensuring consistency with established procedures and identifying opportunities for improvement.
  • Drive sales through key product pillars, deepening relationships with clients and cultivating new and existing business opportunities.
  • Elevate the in-store experience, consistently delivering memorable moments and acting as a Guest Experience Manager on the sales floor.
  • Optimize hospitality and store amenities to create unique experiences, taking action on performance and client feedback to improve customer service.
  • Ensure operational excellence, partnering with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
  • Elevate and hire talent to ensure a winning team, creating a best-in-class service and selling organization.
Requirements:
  • Minimum of 5 years of retail or luxury retail store management experience or relevant customer-related experience.
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, PowerPoint, client tracking systems, and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs.
  • Authorization to work in the country where the position is based.
  • Fluent in Spanish and English, with a third language considered a plus.
Preferred Qualifications:
  • A college or university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

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