Luxury Hotel Front Desk Representative
hace 3 semanas
Overview: As a Luxury Hotel Front Desk Representative, you will be the first point of contact for guests at The Ritz-Carlton Tenerife Abama. This role requires excellent communication and interpersonal skills to provide exceptional service and create lasting memories for our guests.
Responsibilities:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
- Handle various payment types, including cash, checks, debit, and credit cards.
- Process check-outs, resolving any late or disputed charges.
- Answer and record guest calls, messages, requests, questions, and concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information about the property and local areas of interest.
- Run daily reports on arrivals, departures, and special requests, ensuring accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash personal checks and traveler's checks.
- Count bank balances at the beginning and end of shifts.
- Balance and drop receipts according to Accounting specifications.
Requirements:
- High school diploma or equivalent education.
- No prior work experience is necessary, but a willingness to learn and grow is essential.
- No supervisory experience is required, but teamwork and collaboration skills are highly valued.
- No specific licenses or certifications are necessary, but a commitment to ongoing learning and development is expected.
Benefits:
- A competitive salary of $45,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy, allowing for relaxation and rejuvenation.
- Ongoing training and development opportunities to enhance your skills and career growth.
About Us: The Ritz-Carlton Tenerife Abama is part of Marriott International, a global leader in luxury hospitality. We believe in empowering our employees to deliver exceptional service and creating unforgettable experiences for our guests. Join us and become part of a dynamic team that values creativity, thoughtfulness, and compassion.
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