Front Office Team Lead
hace 3 semanas
Job Summary
A successful Front Office Team Lead at Marriott International is responsible for ensuring seamless guest experiences through exceptional service delivery. This role involves leading a team of front office staff, managing day-to-day operations, and implementing strategies to drive business growth.
Key Responsibilities
- Lead a high-performing front office team to deliver exceptional guest service and satisfaction.
- Supervise daily front office operations, including check-in/check-out procedures, room assignments, and key management.
- Manage front desk staff schedules, performance, and training to ensure seamless service delivery.
- Collaborate with other departments to resolve guest complaints and issues in a timely manner.
- Analyze guest feedback and implement improvements to enhance the overall guest experience.
Requirements
- High school diploma or equivalent required; degree in Hospitality or related field preferred.
- At least 1 year of supervisory experience in a front office setting; Marriott International experience an asset.
- Strong leadership and communication skills; ability to work effectively in a fast-paced environment.
- Excellent problem-solving and analytical skills; ability to make sound decisions quickly.
Benefits
- Competitive salary: $55,000 - $65,000 per annum, depending on location and experience.
- Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off.
- Opportunities for career growth and professional development within Marriott International.
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