Hotel Operations Team Lead

hace 4 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Marriott International A tiempo completo

Company Overview
Marriott International is a leading hospitality company that delivers exceptional guest experiences. We are committed to providing world-class service and exceeding our guests' expectations.

Job Summary
We are seeking an experienced Hotel Operations Team Lead to join our team at The Ritz-Carlton Tenerife Abama. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations. You will lead by example, demonstrating exceptional leadership skills, and inspire your team to deliver outstanding results.

About the Role
As a Hotel Operations Team Lead, you will be responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. You will also ensure accurate accounts are set up for each guest according to their requirements and enter Marriott Rewards information. Additionally, you will secure payment prior to issuing room keys, verify/adjust billing, and compile and review daily reports/logs/contingency lists. You will complete cashier and closing reports, supply guests with directions and property information, and accommodate guest requests by contacting appropriate staff if necessary. Furthermore, you will process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, count and secure bank at beginning and end of shift, and obtain manual authorizations and follow all Accounting procedures. You will also notify Loss Prevention/Security of any guest reports of theft.

Responsibilities
Key responsibilities include:


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