Terminal Estate Manager Senior Operations Lead

hace 3 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Worldline A tiempo completo
Job Description

Your day-to-day responsibilities include:

  • Acting as the TEM Product Owner, handling all key internal and external stakeholders, staying informed about market trends to ensure a suitable product and services offering.
  • Ensuring the effective management of cloud and remote configuration capabilities using our best-in-class TEM solution.
  • Responding promptly to customer inquiries, resolving customer complaints, and tracking interactions for follow-up discussions.
  • Engaging in daily operations discussions with customers and regional/global internal stakeholders, troubleshooting, and finding solutions.
  • Embracing new integration activities, handling architecture design decisions, and contributing to technical team management across different departments in a matrix organization.

Salary Range: $120,000 - $180,000 per annum, commensurate with experience. This is based on industry standards and the seniority level required for this position at Worldline.

Required Skills and Qualifications

To excel in this role, you should possess:

  • A Bachelor's degree in a technical field or relevant discipline.
  • A minimum of 5 years of proven experience in a senior customer-facing position.
  • Proficiency in Microsoft Office and database handling tools.
  • Knowledge of architecture and integration of systems through API (SOAP and REST), web services, and deep understanding of cloud capabilities.
About Us

At Worldline, we strive to create long-lasting relationships with our clients by delivering high-quality products and services that meet their evolving needs. We believe that trust, satisfaction, and achieved KPIs are the cornerstones of success in customer-centric roles.



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