Guest Experience Lead
hace 1 día
We are seeking a skilled Guest Experience Lead to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
In this role, you will process all guest arrivals, verifying guest identity and form of payment, assigning rooms, and issuing room keys. You will also ensure accurate accounts are set up for each guest, enter Marriott Rewards information, and secure payment prior to issuing room keys.
You will be responsible for balancing and dropping receipts, counting and securing bank at the beginning and end of shift, and obtaining manual authorizations as needed. Additionally, you will assist management in training, evaluating, counseling, motivating, and coaching employees.
This is an excellent opportunity to work with a global brand leader in luxury hospitality and deliver world-class service to our guests. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Salary: $45,000 - $60,000 per year
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