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We are seeking a highly skilled Customer Support Representative with expertise in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our global customer base in the hospitality industry.
Main Responsibilities- Maintain High-Quality Customer Support: Provide timely and effective support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
- Provide Technical Support and Follow-up: Offer technical assistance and follow-up on customer requests, ensuring seamless communication and resolution.
- Develop Continuous Improvement Initiatives: Identify areas for improvement and develop initiatives to enhance our customer service processes, ensuring we maintain the highest standards.
- Lead Cross-Department Collaboration: Collaborate with other departments to resolve complex customer issues, ensuring effective communication and resolution.
- Customer Service Experience: Proven experience in customer service, with a strong track record of providing exceptional service.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
- Communication Skills: Strong communication skills, with the ability to communicate effectively with customers and colleagues.
- Language Skills: Proficiency in French or German (B2 level) and English.
- Technical Skills: Proficient in using software tools such as Salesforce or Microsoft Office.
- Vibrant Multicultural Environment: Work in a dynamic and multicultural environment with opportunities for international mobility.
- Competitive Benefits Package: Enjoy a comprehensive benefits package, including a pension plan, travel insurance, life insurance, healthcare insurance, and lunch allowance.
- Hybrid Working Model: Work in a hybrid model, with a balance of remote and office work, and enjoy a 50/50 split of working days and days off.
- Career Growth Opportunities: Enjoy opportunities for career growth and development, with a focus on professional development and training.
We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. We welcome applications from candidates from all backgrounds and are proud to be an employer of choice for people with disabilities. We are committed to providing a fair and inclusive recruitment process and to ensuring that all candidates are treated with respect and dignity.
