Customer Support Specialist with Multilingual Expertise

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Key Responsibilities
  • Provide an outstanding customer experience through every customer interaction
  • Handle telephone, email, and social media queries (where needed) and ensure that all customer and client needs are met in a timely and professional manner
  • Deal with queries regarding multiple brands and products (across several industries)
  • Constantly improve brand and product knowledge to deliver the highest quality of information to our customers
Requirements
  • A fluent level of French/German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or a call centre environment would be a plus
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and a “can do” attitude
What We Offer
  • Competitive salary
  • Full or part-time (39 or 20 hours/week) contract
  • Temporary contract with a 1-month probation period
  • Hybrid office work model
  • Training: fully paid
  • Employee Assistance Program: free, confidential, and impartial guidance and support
  • Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for discounted private health insurance
  • Referral Program: bring a friend and get a referral bonus
  • Access to LinkedIn specialised training & courses


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