Pdm Support Specialist with Multilingual Expertise
hace 4 semanas
Transforming the Future of Innovation
At PTC, we're revolutionizing the way companies create, operate, and service products. As a Pdm Support Specialist with Multilingual Expertise, you'll play a crucial role in delivering superior-quality support services to our customers and partners.
Your Key Responsibilities:
- Provide technical assistance to customers, investigating issues with PTC's products and addressing questions related to guidance and best practices.
- Utilize PTC's case management tool to log issues and track associated status and related activities.
- Create and publish knowledge articles for PTC customers and employees to reuse.
- Develop your skills and participate in continuous training programs.
Requirements:
- A strong capacity and desire to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
What We Offer:
- A competitive salary and total compensation package.
- Opportunities to gain an ownership stake in PTC and share in the company's successes.
- A benefits package that takes care of the whole you, including your health, wealth, and well-being.
About PTC:
PTC is a global leader in Internet of Things (IoT) technology, with a robust platform that brings together the physical and digital worlds. We're passionate about innovation and value our work-life balance. Join us in transforming the future of innovation
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