Customer Experience Program Manager
hace 4 semanas
About the Role
We are seeking a highly skilled Customer Experience Program Manager to join our team at Qlik. As a key member of our Customer Experience & Insights Organization, you will be responsible for coordinating and overseeing various projects and programs.
Key Responsibilities
- Coordinate and oversee multiple projects and programs within the Customer Experience & Insights Organization.
- Work closely with Customer Success Journey Designers and Analysts to assess project needs and develop project plans.
- Plan, execute, and follow-up on project workstreams to ensure timely implementation and capturing of key metrics of success.
- Ensure resource alignment and availability to secure successful project delivery.
- Responsible for keeping all involved parties informed and updated, and ensuring detailed documentation of all steps during a workstream.
Requirements
- 5+ years in program/project management or similar fields.
- Bachelor's or master's degree in IT, business management, computer science, or a relevant field.
- Strong business acumen with the ability to understand and translate customer's needs & team's needs.
- Strong organizational skills as well as excellent time management.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
About Qlik
Qlik is a leading provider of data analytics solutions. We help our customers transform complex data landscapes into actionable insights, driving strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
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