Customer Experience Manager Barcelona

hace 4 semanas


Barcelona, Barcelona, España Monday Working Spaces By Urbania A tiempo completo

About the Role

As a Customer Experience Manager at Monday Working Spaces By Urbania, you will be responsible for leading the strategy to ensure that every experience within our spaces is memorable for our community. With a team of over 50 people and 11 centers across Barcelona, Madrid, Málaga, Andorra, and Lisbon, your mission will be to prioritize the experience of our workers, focusing on customer service, their well-being, and the satisfaction of our community.

Key Responsibilities

  • Develop and implement strategies to enhance the customer experience across all our centers.
  • Coordinate and supervise teams at each Monday center to ensure alignment with the Customer Experience strategy.
  • Work closely with operations, facilities, visual, and sales teams to ensure alignment with the standards of the Customer Experience strategy.
  • Conduct analyses of the customer experience to identify areas for improvement and opportunities to innovate in the service tailored to the needs of our community.
  • Knowledge and understanding of the Net Promoter Score (NPS) as a tool to measure customer satisfaction and improve user experience.

Requirements
  • 4-5 years of experience coordinating work teams in customer experience/service, preferably in companies known for providing top-level services.
  • Experience in coordinating teams across different locations, collaborating with various departments (sales, operations, front desk).
  • Excellent communication and negotiation skills to efficiently resolve problems, ensuring customer satisfaction.
  • Strong attention to detail and excellence.
  • Catalan, Spanish, and English at an advanced level.

What We Offer
  • Permanent contract.
  • Full-time position of 40 hours per week, Monday to Friday.


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