Customer Experience Program Manager

hace 3 semanas

Barcelona, Barcelona, España Qlik A tiempo completo

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.

Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Program Manager Role You will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization.

The focus on our main projects is to provide a delightful customer experience and requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.

Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.

Key Responsibilities:

  • Plan, execute, and follow up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
  • Ensure and coordinate resource alignment and availability to secure a successful project delivery.
  • Keep all involved parties informed and updated, act agile towards new priorities, and ensure detailed documentation of all steps during a workstream.
  • Think strategically about incorporating project management best practices into future Qlik customer experience development.

Requirements:

  • 5+ years in program/project management or similar fields.
  • Bachelor's or master's degree in IT, business management, computer science, or a relevant field.
  • Strong business acumen with the ability to understand and translate customer's needs & team's needs.
  • Strong organizational skills as well as excellent time management.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
  • Self-motivated with a curious mindset and a passion for constantly improving the status quo.

What else do we offer?

Genuine career progression pathways and mentoring programs.

Culture of innovation, technology, collaboration, and openness.

Flexible, diverse, and international work environment.

Giving back is a huge part of our culture.

Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

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