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Customer Experience Program Manager
hace 1 mes
Customer Experience Program Manager Role
You will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization. The focus on our main projects is to provide a delightful customer experience and requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc. Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.
The role includes a significant amount of planning, defining milestones, and ensuring resource availability to execute against timelines. A constant communication line to Leadership, on how the overall Journey projects are moving forward is required, as well as risk management and an agile approach towards a constantly changing environment.
Key Responsibilities:
Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
Plan, execute, and follow up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
Ensure and coordinate resource alignment and availability to secure successful project delivery.
Responsible for keeping all involved parties informed and updated, acting agile towards new priorities and ensuring detailed documentation of all steps during a workstream.
What You'll Need:
5+ years in program/project management or similar fields
