Customer Experience Program Manager

hace 3 semanas

Barcelona, Barcelona, España Qlik A tiempo completo
Customer Experience Program Manager

At Qlik, we're a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights that drive strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities, leading to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Role

You will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization. The focus is on providing a delightful customer experience, requiring high cross-collaboration with other team members from Marketing, Product, Customer Success, etc. Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.

Key Responsibilities
  • Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
  • Plan, execute, and follow up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
  • Ensure and coordinate resource alignment and availability to secure a successful project delivery.
  • Keep all involved parties informed and updated, act agile towards new priorities, and ensure detailed documentation of all steps during a workstream.
Requirements

We're looking for a teammate with:

  • 5+ years in program/project management or similar fields.

We're a dynamic and innovative company, and we're excited to find the right person to join our team. If you're passionate about customer experience and have the skills and experience to match, we'd love to hear from you.

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