Customer Experience Program Manager
hace 2 semanas
At Qlik, we're committed to delivering exceptional customer experiences that drive business outcomes. As a Customer Experience Program Manager, you'll play a critical role in coordinating and overseeing projects and programs within our Customer Experience & Insights Organization.
Key Responsibilities:
- Collaborate with cross-functional teams, including Marketing, Product, and Customer Success, to ensure seamless project execution.
- Develop and implement project plans, defining milestones and resource allocation to meet project timelines.
- Communicate project progress to leadership, identifying and mitigating risks to ensure successful project delivery.
- Work closely with Customer Success Journey Designers and Analysts to assess project needs and develop project plans that support their objectives.
What makes this role exciting?
As a Customer Experience Program Manager, you'll have the opportunity to:
- Drive the Customer Experience & Insights Team through project timelines, ensuring efficiency across the organization.
- Control the overall performance of the organization, informing management of adjustments and providing guidance to meet required outcomes.
- Adapt and solve problems to maintain project control and prepare for future challenges.
Requirements:
- 5+ years of experience in program/project management or similar fields.
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