Customer Experience Manager

hace 4 semanas


Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

About the Role:

We are seeking a highly skilled Customer Experience Manager to join our team at Colt Technology Services Group Ltd. As a key member of our Sales and Customer Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Support sales teams to onboard new customers and ensure a seamless experience throughout the sales process.
  • Act as a single point of contact for customers, providing proactive support and resolving issues in a timely and efficient manner.
  • Work closely with internal teams to deliver a professional level of customer service, aligned with changing business requirements.
  • Build strong relationships with customers to understand their business needs and preferences.
  • Collaborate with sales and marketing teams to develop and implement customer-centric strategies.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer experiences.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of CRM systems and experience with sales and marketing automation tools.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading technology company and contribute to its growth and success.

Why Join Us:

At Colt Technology Services Group Ltd., we are committed to delivering exceptional customer experiences and driving business growth. We are a dynamic and innovative company, with a strong focus on customer satisfaction and employee development. If you are a motivated and customer-focused individual, who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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