Customer Experience Program Manager

hace 1 semana

Barcelona, Barcelona, España Qlik A tiempo completo

At Qlik, we're a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights that drive strategic business outcomes.

We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities to make better decisions, faster.

Our integration and governance solutions work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Program Manager will coordinate and oversee projects and programs in our Customer Experience & Insights Organization, focusing on providing a delightful customer experience.

This role requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.

The Customer Program Manager will work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.

This position includes planning, defining milestones, and ensuring resource availability to execute against timelines.

Constant communication with Leadership on how the overall Journey projects are moving forward is required, as well as risk management and an agile approach towards a constantly changing environment.

The Customer Experience Program Manager will drive the Customer Experience & Insight Team through project timelines and connect with other teams to ensure efficiency across the overall organization.

This role is responsible for controlling the overall performance of the organization and informing the management team of adjustments, providing guidance to meet the required outcomes.

Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.

Key Responsibilities:

  • Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
  • Plan, execute, and follow up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
  • Ensure and coordinate resource alignment and availability to secure a successful project delivery.
  • Keep all involved parties informed and updated, act agile towards new priorities, and ensure detailed documentation of all steps during a workstream.
  • Think strategically about incorporating project management best practices into future Qlik customer experience development.

We're looking for a teammate with 5+ years in program/project management or similar fields who can make a significant impact at Qlik.

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