Customer Experience Program Manager Lead
hace 4 semanas
Transforming Complex Data into Actionable Insights
About Qlik
A Gartner Magic Quadrant Leader for 14 years in a row, Qlik is a pioneer in transforming complex data landscapes into actionable insights, driving strategic business outcomes.
We serve over 40,000 global customers, leveraging our portfolio of pervasive data quality and advanced AI/ML capabilities to make better decisions, faster.
Our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Experience Program Manager Role
You will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization.
The focus on our main projects is to provide a delightful customer experience and requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.
Key Responsibilities
- Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Drive the Customer Experience & Insight Team through project timelines and connect with other teams to ensure efficiency across the overall organization.
- Control the overall performance of the organization and inform the management team of adjustments, providing guidance to meet the required outcomes.
- Adapt and solve problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.
Requirements
- 5+ years in program/project management or similar fields.
- Bachelor's or master's degree in IT, business management, computer science, or a relevant field.
- Strong business acumen with the ability to understand and translate customer's needs & team's needs.
- Strong organizational skills as well as excellent time management.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
About Us
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.
Giving back is a huge part of our culture.
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