Customer Engagement Technical Strategist
hace 5 días
We are seeking a highly skilled Customer Engagement Technical Strategist to join our team at IAG Tech. As a key member of our organization, you will be responsible for developing and implementing technical strategies that drive business outcomes and enhance customer experiences.
About the Role:- This role is an exciting opportunity to work on cutting-edge technology projects and collaborate with cross-functional teams to deliver business outcomes.
- You will work closely with senior stakeholders to develop and implement technical strategies that align with the company's overall vision.
- Your expertise in omnichannel experience, virtual assistants integration, and NLU/GPT will enable you to drive innovation and excellence in your work.
About You:
- With +5 years of experience in similar positions in the travel industry, you possess a deep understanding of technology product delivery standards and frameworks.
- You have a proven track record of delivering significant business outcomes and values through the creation and leadership of agile product teams.
- As a seasoned IT leader, you are well-versed in operating across multiple countries and cultures, and have experience working with diverse stakeholders.
Key Responsibilities:
- Develop and execute technical strategies that drive business outcomes and enhance customer experiences.
- Collaborate with cross-functional teams to design and deliver technology products that meet quality and efficiency standards.
- Work closely with senior stakeholders to develop and implement technical strategies that align with the company's overall vision.
What We Offer:
- A competitive salary of £80,000 - £120,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance and pension.
- The opportunity to work on cutting-edge technology projects and collaborate with talented professionals.
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