Customer Engagement Technical Strategist

hace 5 días


Madrid, Madrid, España Iaggbs A tiempo completo
Customer Engagement Technical Strategist Job Description

We are seeking a highly skilled Customer Engagement Technical Strategist to join our team at IAG Tech. As a key member of our organization, you will be responsible for developing and implementing technical strategies that drive business outcomes and enhance customer experiences.

About the Role:
  • This role is an exciting opportunity to work on cutting-edge technology projects and collaborate with cross-functional teams to deliver business outcomes.
  • You will work closely with senior stakeholders to develop and implement technical strategies that align with the company's overall vision.
  • Your expertise in omnichannel experience, virtual assistants integration, and NLU/GPT will enable you to drive innovation and excellence in your work.

About You:

  • With +5 years of experience in similar positions in the travel industry, you possess a deep understanding of technology product delivery standards and frameworks.
  • You have a proven track record of delivering significant business outcomes and values through the creation and leadership of agile product teams.
  • As a seasoned IT leader, you are well-versed in operating across multiple countries and cultures, and have experience working with diverse stakeholders.

Key Responsibilities:

  • Develop and execute technical strategies that drive business outcomes and enhance customer experiences.
  • Collaborate with cross-functional teams to design and deliver technology products that meet quality and efficiency standards.
  • Work closely with senior stakeholders to develop and implement technical strategies that align with the company's overall vision.

What We Offer:

  • A competitive salary of £80,000 - £120,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance and pension.
  • The opportunity to work on cutting-edge technology projects and collaborate with talented professionals.


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