Customer Support Expert

hace 6 días

Barcelona, Barcelona, España Lodgify A tiempo completo
About the Role

We're seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and guiding customers on how to make the most of our Lodgify software.

Key Responsibilities
  • Provide expert advice and guidance to customers on using our software to set up and grow their vacation rental businesses.
  • Respond to customer inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
  • Troubleshoot technical issues and report customer feedback to relevant departments.
  • Maintain client relationships through product support and ensure excellent service.
Requirements
  • Excellent verbal and written communication skills in English and French (additional languages a plus).
  • Ability to connect with customers and understand their issues.
  • Passion for creating exceptional customer experiences.
  • Organized and able to handle multiple inquiries.
  • Positive attitude and sense of responsibility.
  • Good communication and problem-solving skills.
  • Familiarity with cloud-based applications and internet expertise.
What We Offer
  • The freedom to work from home any day that works for you.
  • 25 working days of paid vacation and Jornada Intensiva in August.
  • Top-notch Cigna health insurance.
  • Save on meals with a monthly allowance and flexible remuneration plan.
  • Flexible remuneration options for transportation needs.
  • Elevate your workspace with a home-office setup allowance.
  • Free Spanish classes.
  • Boost your earning potential with our referral program.
  • Fuel your day with a daily office breakfast buffet and join our monthly events.

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