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Customer Support Expert

hace 2 meses


Barcelona, Barcelona, España Medium A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and guiding our customers on how to make the most of our Lodgify software.

Key Responsibilities
  • Provide expert advice and guidance to customers on using our software to set up and grow their vacation rental businesses.
  • Respond to customer inquiries via email, phone, or chat, ensuring timely and effective resolution of issues.
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
  • Collaborate with internal teams to report customer feedback and issues, and implement improvements to our software and services.
  • Troubleshoot technical issues and provide solutions to customers.
Requirements
  • Excellent verbal and written communication skills in English and Italian.
  • Ability to connect with customers and understand their needs.
  • Passion for delivering exceptional customer experiences.
  • Organizational skills to handle multiple inquiries and prioritize tasks.
  • Positive attitude and sense of responsibility.
  • Familiarity with cloud-based applications and internet technologies.
What We Offer
  • The freedom to work from home any day that works for you.
  • 25 working days of paid vacation and Jornada Intensiva in August.
  • Top-notch Cigna health insurance, including travel insurance, dental plan, and psychologist services.
  • A monthly allowance of 150€ and a Flexible Remuneration plan with up to 70€.
  • Flexible Remuneration options for your transportation needs.
  • A home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
  • Free Spanish classes.
  • A referral program that offers paid compensation.
  • A daily office breakfast buffet and regular events like football tournaments, wine tastings, hikes, and more.